PokerStars Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions govern your use of PokerStars Casino, including the website, account services, casino games, payment facilities and related features made available to you. They apply whether you access the service by computer, mobile phone, tablet or another supported device.

By creating an account, signing in, depositing money, placing a wager or otherwise using the service, you agree to be bound by these Terms. If you do not agree with any part of them, you must not register or use PokerStars Casino.

Other documents may also apply to your use of the service. These can include the Privacy Policy, Responsible Gambling information, game rules, promotional terms and notices displayed on the website. Where they apply, those documents form part of the agreement between you and the service.

Changes to these Terms

These Terms may be updated from time to time to reflect changes to the service, technology, legal requirements, operational practices or available products. The latest version will be made available on the website. Where appropriate, notice of a significant change may be provided through the website or your account.

You should review these Terms regularly. Continuing to use the service after an update is published means that you accept the revised Terms, unless applicable law requires a different process.

Lawful use of the service

You are responsible for making sure that your use of PokerStars Casino is lawful in the place where you are located. Gambling laws and online service restrictions can differ between Australian states and territories and between countries. You must not access or use the service where doing so would breach a law or regulation that applies to you.

PokerStars Casino may restrict access to certain services, games or features where required by law, regulation, technical limitations or internal controls. You must follow any location, age, identity or account requirements shown during registration or when using the website.

Nothing in these Terms is intended to exclude or limit any right or protection that cannot lawfully be excluded or limited under applicable Australian consumer law or other mandatory legislation. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

2. Accounts, verification and privacy

Eligibility and registration

You must meet all eligibility requirements shown during registration and must be legally permitted to use online gambling services in your location. You must provide accurate, current and complete information when opening an account. This information may include your identity, age, residence, payment details and other information needed to operate the account and meet legal obligations.

You must be at least the legal gambling age applicable to you. You must not create an account on behalf of another person, allow another person to use your account or access the service if you are under the applicable legal age.

Account security

You are responsible for keeping your login details confidential and for taking reasonable steps to protect your account, device and connection. Use a strong password and do not share it with anyone. You must notify PokerStars Casino through the available support channels as soon as possible if you suspect that your account has been accessed without permission.

• Maintain only one personal account unless the website expressly permits otherwise.
• Do not use another person's account or payment method without proper authorisation.
• Do not sell, transfer, lend or otherwise provide access to your account.
• Keep your registration and verification information accurate.
• Co-operate with reasonable requests for verification or additional information.

Identity and account checks

PokerStars Casino may verify your identity, age, location, source of funds, payment details or other information where this is necessary for legal, security, fraud prevention, responsible gambling or operational reasons. Checks may take place during registration or at a later stage.

Until a review is completed, access to deposits, withdrawals, games or other features may be limited. You must provide documents and information that are genuine, legible, current and relevant to the request. If information is false, misleading, incomplete or cannot be verified, the account may be suspended or closed in accordance with applicable law.

Privacy and personal information

Personal information is handled in accordance with the Privacy Policy and applicable privacy laws. Information may be used to provide services, process transactions, verify identity and age, prevent fraud, manage risk, support responsible gambling, meet legal obligations and improve the website.

Information may need to be shared with service providers, payment providers, verification partners, professional advisers or authorities where permitted or required. You should read the Privacy Policy for further information about how personal information is collected, used, stored and managed.

3. Deposits, games, withdrawals and promotions

Deposits and payment methods

You may deposit funds only using payment methods made available through your account and only where you are authorised to use those methods. Deposits must come from a source held in your name or otherwise approved in accordance with the applicable payment procedures. You must not use the service to deposit funds obtained unlawfully or to move money for another person.

You should check transaction details carefully before confirming a deposit. Payment providers may apply their own terms, processing procedures, fees or restrictions. PokerStars Casino is not responsible for delays or failures caused by a bank, card provider, payment service, telecommunications provider or other third party, subject to any rights you have under applicable law.

Playing casino games

Game rules, available stakes, accepted currencies and other conditions may be displayed within the relevant game or account area. You must review those rules before playing. A wager is generally treated as accepted when it is recorded by the system, subject to the relevant game rules and any applicable legal requirements.

You are responsible for checking your balance, selected stake, game settings and transaction details before confirming an action. Do not continue playing if you believe a technical issue, incorrect display or other error has affected a game or transaction. Notify PokerStars Casino through the available support route so the matter can be investigated.

Technical issues and errors

The website and games may occasionally be unavailable because of maintenance, updates, network problems, software faults or events outside reasonable control. No guarantee is given that the service will always be uninterrupted, error-free or available on every device.

PokerStars Casino may suspend a game, cancel an affected transaction or correct an obvious error where appropriate and lawful. You must not exploit a known fault, delay, vulnerability or malfunction. An attempt to do so may result in account restrictions, reversal of affected transactions or further action permitted by law.

Withdrawals

Withdrawal requests are subject to account verification, payment checks, anti-fraud controls and any conditions displayed in your account. Funds may be returned using an approved method and, where necessary, through the original payment method or another method selected under the applicable procedures.

A withdrawal may be delayed while information is checked or where a payment provider or legal requirement requires additional review. You are responsible for ensuring that your payment details are correct. If incorrect information causes a payment to be sent to the wrong account, reasonable efforts may be made to recover the funds, but recovery cannot always be guaranteed.

Promotions and offers

Any promotion, bonus, reward or special offer is subject to the specific terms displayed with that offer. Those terms may include eligibility requirements, time limits, play conditions, excluded games, maximum values, account restrictions and withdrawal conditions.

If promotional terms conflict with these Terms, the specific promotional terms will apply to the extent of the conflict. You must not abuse a promotion or create accounts, transactions or playing patterns for the purpose of obtaining an unfair advantage. An offer may be withdrawn, corrected or refused where there has been an obvious error, misuse, suspected fraud or breach of the relevant terms.

4. Responsible use, prohibited conduct and account closure

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set a budget before you start and take regular breaks. You should never chase losses, borrow money to gamble or gamble when you are distressed, tired or under the influence of alcohol or other substances.

Tools and support options may be available through the website, including account limits, time controls, activity information, breaks and self-exclusion. The availability and operation of a particular tool may depend on your location and the relevant service. If gambling is becoming difficult to control, stop playing and seek support from an appropriate Australian gambling support service or qualified professional.

Prohibited conduct

You must use PokerStars Casino honestly, lawfully and only for your own personal entertainment. You must not interfere with the website, bypass security measures, introduce malicious code, use automated tools without permission, manipulate games, exploit errors, engage in fraud or use the service to conceal the source or destination of funds.

• Attempting to access accounts, systems or information that you are not authorised to use.
• Using false documents, stolen payment details or another person's identity.
• Colluding with other players or manipulating game outcomes.
• Using software, devices or methods intended to gain an unfair advantage.
• Harassing staff, other users or service providers.
• Using the website for unlawful activity, unauthorised commercial activity or another prohibited purpose.
• Circumventing account limits, self-exclusion controls, location controls or other safety measures.

Suspension and closure

PokerStars Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, responsible gambling, verification, fraud prevention, legal compliance, a breach of these Terms or the protection of users and the service. Access may also be restricted where the service is unavailable or not permitted in your location.

You may request account closure at any time through the available account or support channels. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, investigations, disputes or compliance. If you have concerns about gambling, request a responsible gambling restriction or self-exclusion rather than simply opening another account.

Intellectual property

The website, software, text, graphics, logos, design, game content and other materials are owned by or licensed to the relevant rights holders. You receive a limited, personal, non-exclusive and non-transferable permission to use the service for its intended purpose.

You must not copy, modify, distribute, reverse engineer, publish, sell or commercially exploit website content unless you have written permission or the law allows it.

Questions, complaints and liability

If you have a question, believe a transaction is incorrect or wish to make a complaint, use the support or contact options available on the PokerStars Casino website. Provide enough information for the issue to be identified, such as your account details, relevant dates and transaction or game references. Do not include sensitive payment information unless it is specifically requested through a secure process.

To the extent permitted by law, PokerStars Casino is not responsible for loss caused by your failure to keep account details secure, your misuse of the service, incorrect information supplied by you, unauthorised access caused by your actions or events outside reasonable control. This does not limit liability that cannot lawfully be limited, including applicable rights under Australian consumer law.

Nothing in these Terms prevents you from contacting a relevant authority, consumer protection body or dispute resolution service where you have a legal right to do so. You should retain copies of relevant messages, transaction records and screenshots relating to any complaint.