Privacy Policy

About this Privacy Policy

PokerStars Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and related online activities. It should be read together with any applicable terms and conditions and responsible gambling information available on the site.

Personal information means information that identifies you, or that can reasonably be connected with you. The information collected will depend on how you use the site, the services you request, the legal checks that apply to online gambling and the choices you make about communications and cookies.

By using the website or opening an account, you acknowledge that information may be handled for the purposes described in this policy. Where consent is required, you may be asked to provide it separately. You can withdraw consent for optional activities, such as certain marketing communications, as explained below. Withdrawing consent does not affect processing that is necessary to provide an account or meet legal obligations.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will be made available on this page. Players should check this page periodically for important changes.

Information we may collect

A casino website typically needs different types of information to operate an account safely and provide its services. The information collected may include information supplied by you, information created through your activity and information received from service providers or verification sources.

• Account details, such as your name, date of birth, residential information, username, contact details and account preferences.
• Identity and verification documents or information, where needed to confirm your identity, age, eligibility or account details.
• Payment and transaction records, including deposits, withdrawals, wagering activity, payment method details, transaction references and records of account balances or adjustments.
• Communications and support information, including messages, questions, complaints, requests and records of interactions with customer support.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, time zone and general location information.
• Website and usage information, such as pages viewed, links used, login activity, session details and actions taken on the site.
• Cookie and similar technology information, including preferences, authentication data, security signals and information used to understand website performance.

You should provide information that is accurate, current and complete when requested. If you do not provide information needed for account creation, identity checks, payment processing, customer support or legal compliance, some services may not be available or an account may not be able to remain active.

Information may be collected directly from you, automatically when you use the website, or from third parties that help with identity verification, payment processing, fraud prevention, security, technical hosting or customer support. Those providers should only receive information relevant to the service they provide.

How information is used and shared

Personal information is used to run and administer your account, provide casino services and communicate with you about activity on the site. It may also be used to verify information, protect the platform, prevent fraud and misuse, process payments, respond to support requests and improve the website.

• Create, maintain and secure your account.
• Confirm identity, age and eligibility, and complete required verification checks.
• Process deposits, withdrawals and other account transactions.
• Detect and investigate suspected fraud, unauthorised access, collusion, money laundering or other prohibited activity.
• Provide customer support, manage complaints and keep records of communications.
• Meet legal, regulatory, tax, accounting, responsible gambling and other compliance obligations that apply to the services.
• Monitor technical performance, maintain security and improve website functionality.
• Send service messages, account notices and, where permitted, optional marketing communications.

Information may be shared with carefully selected service providers that support website hosting, payment services, identity checks, fraud prevention, security, communications, analytics or customer support. These providers may process information only for relevant business or service purposes and are expected to apply appropriate safeguards.

Information may also be disclosed where reasonably necessary to protect players, the site or other people, to investigate suspected unlawful or harmful conduct, or to respond to a valid request from a court, government body, law enforcement agency or other authorised authority. Information is not shared for unrelated purposes without an appropriate basis.

Personal information may be processed or stored using service providers located in Australia or overseas. Where information is handled by another organisation, reasonable steps are taken to support appropriate security and privacy protections, subject to applicable requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions secure, remember preferences, support account functions, understand how pages are used and help improve performance. Some cookies are necessary for the site to work, while others may support analytics, personalisation or communications.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect login functions, preferences or parts of the website. Browser settings vary, so refer to the help information provided with your chosen browser for instructions.

Security and storage

Reasonable technical, administrative and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, device or online transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, payment, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and the requirements that apply, you may have rights relating to your personal information. These rights can include asking what information is held about you, requesting a copy of that information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information and objecting to or limiting certain uses of information.

• Access: ask for confirmation about whether personal information is held and request access to it.
• Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
• Deletion: ask for personal information to be deleted where there is no valid reason for it to be retained.
• Marketing consent: withdraw consent to optional marketing communications at any time.
• Marketing preferences: use an unsubscribe option in a marketing message where one is provided, or contact privacy support to update your preferences.

To exercise a privacy right or make a data request, email support@pokerstarscasino.wtf. Please describe your request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm your identity before a request is completed.

A request to delete information or close an account may not remove every record immediately. Information may need to be retained for legal, security, dispute-resolution, financial or compliance purposes, or where it is needed to establish, exercise or defend a legal claim. Where deletion is not possible, the information will be retained only as necessary and handled in accordance with this policy.

If you stop receiving marketing messages, you may still receive important service communications relating to your account, transactions, security, verification or changes to the services. Privacy requests are considered in accordance with applicable requirements, and further information may be requested where needed to protect account security.