Betting Rules

General betting principles

By opening an account or placing a bet, you confirm that you are permitted to use the service under the laws and requirements that apply to you. You must provide accurate information, keep your account details up to date and use the account only for your own personal purposes. Account access may be subject to age, identity, location and other verification checks. You must not allow another person to use your account or place bets on your behalf.

These rules apply to bets made through the available online channels of PokerStars Casino. Specific products may have additional rules displayed on the relevant page. If a product rule conflicts with a general rule, the product-specific rule will normally apply to that product, subject to the applicable Terms and Conditions and law. If anything is unclear, you should review the information shown before confirming a bet.

Your responsibility before betting

• Check that you are legally allowed to gamble from your current location.
• Make sure you understand the type of bet, game or market selected.
• Review the stake, odds, potential return and any displayed conditions before confirming.
• Check that the selections and bet details are correct before submission.
• Use only funds that you can afford to lose.
• Keep your login information private and notify the operator if you suspect unauthorised access.

A bet is generally treated as submitted when you confirm it through the relevant betting interface. A bet is not necessarily accepted simply because it appears to have been sent from your device. Acceptance depends on the bet being received by the platform, passing applicable checks and being confirmed in the account or betting history. You should check your account history after placing a bet and keep a record of the confirmation where appropriate.

Placing and accepting bets

The available betting options, minimum or maximum stakes, odds, game information and other conditions may vary by product, account, market, event or promotion. The information displayed on screen at the time of betting is important. It may change before a bet is accepted, particularly where prices, event information or game availability are updated. You should not rely on a previous display, saved selection or general example as confirmation of the current terms.

When a bet becomes valid

A bet will generally become valid only after it has been accepted and recorded by the platform. Confirmation may be shown on screen and in your betting history. If the platform does not confirm a bet, you should not assume that the wager was accepted. If the same bet appears more than once, check the account history rather than placing additional bets to try to correct the issue.

The platform may refuse, restrict, suspend or cancel a bet where this is permitted by the applicable rules. Reasons may include a technical issue, an obvious error, a market being unavailable, a failure of required checks, suspected misuse, a breach of account rules, or a change affecting the relevant event or game. Where a bet is not accepted, the stake should not be treated as a settled wager. Any treatment of a cancelled or void bet will be determined by the relevant rules.

Odds, prices and displayed information

Odds and prices are displayed for information and may be updated before acceptance. An obvious or manifest error may include an incorrect price, an incorrectly described selection, a clear data error or a technical display problem. If an obvious error occurs, the bet may be corrected, voided or otherwise handled in accordance with the relevant Terms and Conditions and applicable law. You should not attempt to take advantage of a known error.

You are responsible for ensuring that your device, internet connection and software are suitable for using the service. Delays, interruptions or failures may affect the display or submission of a bet. A bet should not be considered accepted solely because a button was pressed or a request was sent. Where there is uncertainty, consult the betting history and retain any available confirmation details.

1. Choose the relevant game, event or market.
2. Select the outcome or betting option you want.
3. Enter or confirm the intended stake.
4. Review the displayed details carefully.
5. Confirm the bet only when you are satisfied that the information is correct.
6. Check for acceptance in the confirmation message or account history.

Settlement, results and bet changes

Bets are settled using the result or outcome determined under the rules for the relevant product. The settlement process may use official results, verified game records, the rules of a particular game or other reliable information specified for that product. Results may be updated if an initial result is corrected or found to be inaccurate. A result shown on an external website does not automatically replace the settlement method stated in the applicable rules.

Game and event outcomes

For games, settlement normally follows the game result generated or recorded by the relevant system. For event-based markets, settlement may depend on the official result, the completion status of the event, the published market definition and any special conditions. Where an event is abandoned, postponed, interrupted, changed or not completed, the applicable market rules will determine whether bets stand, are carried forward, are voided or are settled in another permitted way.

Different selections within the same event or bet may be treated differently. For example, a selection may be affected by a change to the event while another selection is not. You should read the market description and any displayed conditions before betting. If a result is unclear or unavailable, settlement may be delayed until sufficient information is available.

Cancellations, voids and corrections

Once accepted, a bet generally cannot be changed or withdrawn simply because you have changed your mind. A cancellation, cash-out feature, refund or other adjustment may be available only where expressly offered and subject to its own conditions. A displayed option is not guaranteed until the requested action is confirmed. If a bet is voided, the treatment of the stake and any related selections will follow the rules for that product.

If a bet is settled incorrectly because of a clear technical or administrative mistake, the settlement may be corrected. Any resulting adjustment will be made in accordance with the applicable rules. You should review your betting history and raise any apparent discrepancy through the available support or complaints process without delay. Do not spend funds that may have been credited in error.

Payouts and account balances

A successful bet is normally credited to the account after settlement, subject to verification, account status, payment checks and any applicable conditions. Displayed returns may not include amounts that are subject to a separate rule or adjustment. Account balances, transaction records and betting history should be checked regularly. The applicable Terms and Conditions explain how balances, refunds and withdrawals are handled.

Fair play, account security and responsible gambling

PokerStars Casino expects all customers to use the service honestly and fairly. You must not interfere with the service, exploit a fault, use automated tools where they are not permitted, manipulate a game or market, or coordinate with others to gain an unfair advantage. You must also comply with any identity, payment, location and security checks. Suspected fraud, collusion, money laundering or other unlawful activity may be reviewed and may result in restrictions or other action permitted by the applicable rules.

Only one personal account should be used unless the applicable rules clearly allow otherwise. You must not create or operate accounts for other people, conceal the identity of the account holder or use another person’s payment method without proper authorisation. Keeping your password and device secure is your responsibility. If you believe that your account has been accessed without permission, stop using it and follow the available account security or support process.

Bet within your limits

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you begin and avoid increasing your stake to chase a loss. Take regular breaks and do not gamble when you are distressed, tired, intoxicated or under pressure. You should never borrow money, use essential household funds or sell possessions to fund gambling.

• Set personal spending and time limits before playing.
• Keep gambling separate from everyday expenses.
• Do not chase losses or bet more to try to win back money.
• Use available account controls, breaks or self-exclusion tools if gambling is becoming difficult to manage.
• Ask for support if gambling is affecting your finances, relationships, work or wellbeing.
• Remember that outcomes are uncertain and past results do not predict future results.

Questions, complaints and rule updates

If you have a question about a bet, result or account transaction, check the relevant product rules, Terms and Conditions and betting history first. If the issue remains unresolved, use the support or complaints channel made available through the website. Include the relevant account information, date, bet reference and a clear description of the issue, but do not send your password or other unnecessary security information.

These Betting Rules may be updated from time to time to reflect changes to the service, products, legal requirements or operating procedures. The current version published on the website applies from the stated effective date, subject to any rights or protections that cannot lawfully be excluded. You should review the rules regularly and before placing a new type of bet.